When can I expect to receive my order?
We will ship your order within 2-5 business days! This can be closer to 7 business days during releases due to the influx of orders! Your location will then determine the amount of time your package arrives. We ship through USPS which takes 2-5 business days for the arrival, however delivery date cannot be guaranteed.
I haven't received my item but tracking says it has been delivered.
Unfortunately, we cannot be held responsible for lost or stolen packages. We prove tracking with every purchase, and thus can not help any further besides resending tracking information. We encourage you to contact your local USPS office.
We are not responsible for replacing items.
My package or product arrived damaged.
Unfortunately we cannot be held responsible for damaged packages or damage to products that occurred during shipping.
You can however contact the mail carrier and depending on the case they should be able to help you.
If there is a manufacture defect, upon delivery, please contact us via email and we can discuss it with you. Please be aware that a small hole will be on the insole, as that is created while our shoes are being crafted. This is not considered a defect. Variations/imperfections of leather will occur. This is not basis for a return.
Please contact customer service: firstname.lastname@example.org
Do you price adjust if I purchased before a sale started?
We do not adjust prices if you purchased before a sale started. However, if you forgot to add a discount code for a sale please contact our customer service department and we will be more than happy to help you!
Do you accept returns/exchanges
We do not refund canceled orders. Shop credit will be issued for the amount.
We do not accept returns for refunds.
We do accept exchanges but for shop credit only. We do not do item for item exchange, due to the difficulty of keeping our inventory in stock
Please contact us within 5 days of receiving your order if you would like to arrange an exchange. After the 5 days, we are not responsible to accept any exchanges. Shoes must be unused, resalable, and in original packaging. Please contact email@example.com before you ship your item for approval. We recommend sending via USPS Padded Flat Rate Envelope with tracking. Tracking is important because we can not process a return if an item has not been received and tracking is not available. This will insure you that your exchange items make it to the proper place. Shipping and postage costs are non-refundable.
Upon receipt of the shoes we will issue shop credit, minus the restocking fee.
Shop credit expires a year from date given.
Please note that shipping costs are not reimbursed for any purchases.
- The Humble Soles is not responsible for lost packages due to mistyped addresses or names.
- The Humble Soles is not responsible for paying shipping for items returned to us because of incorrect addresses / names. We will invoice for the cost of shipping the item a second time.
- The Humble Soles cannot estimate exact delivery dates or times.
- The Humble Soles does not guarantee shipping time via our carriers. Delays can and may occur.
ALL SALE ITEMS ARE FINAL.
ALL HAMMOCKS AND SWINGS ARE FINAL SALE.
WE DO NOT ACCEPT RETURNS OF THE PREVIOUS SEASON ONCE A NEW SEASON HAS LAUNCHED.
WE DO NOT COMBINE ANY TYPE OF CODES. WE DO NOT HONOR SALE PRICES AFTER THE SALE HAS ENDED.
INTERNATIONAL ORDERS: Are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.
The Humble Soles is not responsible for duty or import fees incurred by shipping outside the US.
Why did my hammock not ship with the rest of my order?
Our hammocks are shipped from Nicaragua, using DHL shipping. The hammocks will be shipped separately, from any other ordered item. Not to worry, because shoes, dresses, sun hats, will be shipped together from the U.S.
If you order a hammock, your item will be shipped from 5-7 business days. Your hammock will be shipped DHL Express, which includes tracking and insurance.
We do not reimburse custom fees.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use ""cookies"" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the ""Do we use 'cookies'?"" section below for information about cookies and how we use them. How do we use your information? We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the ""How can you opt-out, remove or modify information you have provided to us?"" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. How do we protect visitor information? We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use ""cookies""?
The Humble Soles is not responsible for any additional customs fees and or taxes. That is the buyer's responsibility.
At The Humble Soles we care about your privacy and under the new GDPR Law introduced in the EU on the 25th of May. We've taken steps to make sure your personal data is safe and secure. In line with the new law we'd like to remind all EU members that we only keep your personal data for the length of time as is necessary for processing of orders and for our own tax records. You also have a right to any data we keep and that your inclusion in our group is voluntary and you can leave the group at any time. Your information is only shared with the immediate companies we need to in order to process your orders. We care about you and your personal data and thank you for your continued support. However from this day froward our shop is no longer shipping to the EU customers. Anyone that has made a purchase before 5/23/2018 is safe and would receive their orders while all personal information staying safe.
Companies we use: