Refund policy
Refund & Exchange Policy
We want your little one to love their shoes. We do not offer refunds, but we are happy to help with an exchange or store credit.
Exchanges
- Please contact us at thehumblesoles@gmail.com within 5 days of receiving your order to request an exchange. Requests made after 5 days cannot be accepted.
- Shoes must be unworn, in resalable condition and in their original packaging.
- Please wait for our approval email before sending your item back.
- Once we receive and inspect your return, we will issue store credit for the item, minus a $5 restocking fee per item.
Sending Your Item Back
After your exchange is approved, mail your item to:
The Humble Soles
336 Georgia Ave, Suite 106
North Augusta, SC 29841
We recommend a USPS Padded Flat Rate Envelope with tracking. We cannot process a return that we have not received, so tracking is important. You are responsible for return shipping costs, and original shipping costs are non-refundable.
Final Sale
- All sale items are final sale.
- International orders (excluding Canada) are final sale once shipped.
Questions
Email us anytime at thehumblesoles@gmail.com. We are happy to help with sizing before you order, too.